EN

Customer Satisfaction Survey

How long have you been working with Norm Teknik Firm?
Which of the following services did you use? (You can choose more than one)
Sales Services and Product Sales ( 1 = Very Good | 2 = Good | 3 = Fair | 4 = Good | 5 = Very Good )
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1. Can you easily reach the relevant people in our company?
2. Are there answers to your problems?
3. Are you informed about the solution of your problems?
4. Are you satisfied with the products or services we provide?
5. What do you think about the price policy we apply for our products in general?
6. Do you get quick responses to your bid requests?
7. Are our offers compatible and understandable with your demands?
8. Are you informed about product shipments?
9. Are the products delivered on time?
10. Is the product packaging of the quality you want?
11. Is the product variety sufficient for you?
12. Are you satisfied with working with us?
Service - Maintenance Services
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13. Third parties (for example: customers, insurance companies, other organizations) who have expectations regarding the work done etc.) to what extent did they meet their needs and wishes?
14. How consistent was it with the requested duration and dates?
15. To what extent did the needs and requests of the managers, who have expectations for the detection and elimination of malfunctions or deficiencies, met?
16. Is it done in accordance with the requirements of the regulations and standards that the customer is obliged to comply with?
17. Have adequate activities been carried out to prevent accidents or environmental pollution in the enterprise?
18. Has the work been done in accordance with the operating instructions of the enterprise?
Supervision Services
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19. To what extent did it meet the needs and demands?
20. How consistent are the services with the time period you have requested?
21. Have adequate activities been carried out to prevent accidents or environmental pollution in the enterprise?
22. What was the degree of compliance of the enterprise with the work instructions?